How Can We Help?

Bespoke rings take 2–3 weeks to complete, although it may take longer depending on the ring design and the type of centre stone you choose. If you need a bespoke ring by a specific date, contact our jewellery specialists.

The simple answer is no. The price of a bespoke piece depends on the design and the type of metal you choose. If you have a budget in mind, we can create something to suit it. At Bon Gioielli we specialise in bespoke engagement rings and bespoke wedding rings. We can help you create a piece to your exact specifications, working with you at every stage of the process, from planning and budgeting to design and delivery.

Bespoke design is Bon Gioielli's speciality, creating the exclusive piece you have always wanted. For more information, contact us and/or book an appointment with one of our experts.

Every diamond purchase comes with an independent laboratory certificate from GIA, IGI or HRD for authentication.

There are several ways to determine your ring size. Additional charges may apply if resizing falls outside the sizing range recommended by the jeweller. Please bear in mind that we cannot resize Eternity rings, as they have to be completely remade. Some ring styles may also limit resizing, because of the extent of the change required or the design itself. It is therefore very important to order the correct size when you buy. For more information or to resize your ring, contact us.

Of course, our exclusive rings are available in our boutique. Although we do not have retail shops everywhere, we have a team of highly experienced jewellery specialists who can help you remotely to choose the right engagement ring or wedding ring from our website. Contact us and our jewellery experts will be delighted to help.

Many of our settings can easily be adapted to a centre stone shape other than the ones offered online. You can request a bespoke render: €30.00 for a rendered image with a quote, which will be deducted when the order is confirmed.

Yes, all our 18kt white gold rings are rhodium-plated to give them a brilliant white finish.

Absolutely! Contact us and our jewellery expert will be happy to help.

We're sorry, we do not buy diamonds or jewellery.

Certainly, we can personalise your ring with an engraving free of charge when you place your order. Please bear in mind, however, that engraved products are non-refundable, as they are considered personalised products.

We offer a free resizing service for your ring within the first month of purchase, including free return shipping in Europe for the first resizing. International customers pay only a small return shipping fee of €50 outside the European Union. However, if more than one resizing is needed, or if the first month has passed, a charge of €60 applies for resizing white gold rings and €40 for yellow and rose gold rings. Shipping costs for returning the item are €30 for European customers and €50 for international customers. However, we do not charge you anything to send the ring back, so our resizing service is always free. *Some rings are not suitable for resizing and need to be remade (such as Eternity rings). This may be due to their shape or design. We will let you know before carrying out any work on your ring, once it has been received and inspected. We will discuss any additional costs for remaking it with you.

During resizing, small adjustments are made by adding or removing small amounts of metal to adapt the ring to the required size. This may cause a slight change in the thickness of the ring, which may or may not be noticeable. However, your resized ring will be carefully inspected by our

Of course, Bon Gioielli offers a tennis bracelet resizing service! However, please note that there is a non-refundable fee of €60 to resize your bracelet. Any components removed to resize the bracelet will be returned to the customer. Please note that Bon Gioielli does not keep or offer discounts for removed components, and the bracelet becomes non-refundable. We strongly recommend receiving your tennis bracelet before making any changes, to be sure you completely love the style you want. If you have any further questions, contact our