Shipping

Bon Gioielli offers free shipping throughout Europe. All orders are sent by DHL or another suitable express courier, depending on the destination and the type of order. Every shipment is fully insured for the entire value of the goods.

Delivery Times

Average delivery times are around 2–3 weeks from the date of your order. As our jewellery is made to order, production and delivery times may vary depending on the piece you choose. If you need to receive your order by a specific date, please contact us: we will do everything we can to arrange delivery in time.

Orders placed on public holidays, Saturdays or Sundays will be processed from the next working day. In some cases, orders may be delivered before the estimated date if the piece is already available or ready to ship. You will receive a message with details of the expected delivery.

Bon Gioielli is committed to handling and shipping every order promptly. However, delays caused by adverse weather, courier delays, customs issues or an incorrect address are beyond our control.

You will receive a confirmation email as soon as your order has been shipped.

Quality & Packaging

Before shipping, every piece undergoes a final quality check and is carefully packed in its jewellery box, designed to protect it in transit.

Our team will keep you updated on the status of your order, and our customer service team is always on hand for any question or need.

Your Security Is Our Priority

To ensure maximum security in transit, Bon Gioielli:

Packs every order with care;
Insures and registers every item for its full value;
Delivers only to a home address or a physical business address;
Does not ship to P.O. Box addresses;
Requires a signature on delivery from an adult aged 18 or over.

Shipping Outside the European Union

Orders to countries outside the European Union are shipped with an export invoice at 0% Italian VAT. The 22% Italian VAT is therefore deducted from the price of the piece when you order. The customer is responsible for paying any customs duties, import charges, clearance fees and local taxes (VAT/GST) applicable in the destination country.

Thanks to the Italian VAT exemption, the final price can be particularly advantageous for customers living outside the European Union. In many countries, including the United States and Switzerland, the purchase price can be significantly more favourable than the retail price including Italian VAT.